Support & FAQ

Release Assist is an AI-powered platform that helps independent artists predict the success of their music releases. We analyze your streaming data, social media engagement, audience demographics, release strategy, and over 20 other factors to forecast likely outcomes (streams, followers, saves, etc.) and provide personalized recommendations to improve your results.

Click 'New Release' on your dashboard. You'll need to provide your release title, expected release date, and target outcome (like 10,000 streams). The more details you provide about your plans, the more accurate your forecast will be. After creating the project, click 'Generate AI Forecast' to get your prediction.

No, but it helps! You can manually enter your metrics instead (followers, streams, engagement rates) for any platform. However, connecting platforms like Instagram directly imports your data automatically and keeps it updated. This makes forecasts more accurate and saves you time.

Forecast accuracy depends on the quality and completeness of your data. Artists with more connected platforms and historical data typically see more accurate predictions. Our model continuously learns and improves over time.

Our AI analyzes your historical performance data, current metrics, release strategy, genre trends, seasonal factors amongst other things. It uses ensemble prediction models that combine multiple data sources - your streaming numbers, social media engagement, audience demographics, and patterns from successful releases in your genre. The result is a likelihood score (0-100%) and predicted outcome for your target. We also give you multiple scenarios so you can assess your position before releasing.

The likelihood score (0-100%) represents how probable it is that you'll hit your target goal. For example, a 75% likelihood means you have a strong chance of success based on your current setup. Scores below 50% suggest you may need to adjust your strategy or target. The score considers your platform performance, marketing efforts, and industry benchmarks.

Confidence ranges show the likely minimum and maximum outcomes. For example, if predicting 10,000 streams, you might see a range of 7,000-14,000 streams. A narrower range (like 9,000-11,000) indicates higher confidence, while wider ranges suggest more uncertainty. These are calculated based on data quality, market volatility, and historical accuracy for similar artists.

This depends on your plan: Free accounts can generate one forecast per project (once only). Complete users get daily updates. You're in control of when the forecast is updated, so consider only updating when significant new data becomes available, such as major changes in your streaming numbers or social engagement.

Each forecast includes four scenarios: Conservative (lowest likely outcome), Realistic (most probable), Optimistic (if things go well), and Breakthrough (best-case scenario with viral moments). These help you plan for different possibilities and understand the range of potential outcomes based on your current trajectory and market conditions.

Currently, Instagram, Spotify and TikTok can be connected automatically. For Apple Music, TikTok, YouTube, and distributor data, you can manually enter your metrics. We're continuously adding more direct integrations. Manual data entry works just as well for forecasting once you input the numbers.

Click 'Manual Entry' on any platform card in your Dashboard. You'll enter key metrics like followers, monthly listeners, engagement rates, and recent growth numbers. This data is saved to your account and used for forecasting. You can update it anytime, and we recommend refreshing it weekly for accuracy.

We never share your data with third parties or make posts on your behalf. For connected platforms, we only read public metrics (followers, streams, engagement), and can never read any private information that you don't want to share with us.

To-dos are personalized action items generated by our AI based on your forecast, metrics gaps, and release timeline. They include specific tactics like playlist pitching strategies, content calendars, pre-save campaigns, and budget allocation. Each recommendation shows estimated impact, effort level, and priority to help you focus on what matters most.

Recommendations cover: release timing optimization, playlist pitching, user-generated content strategies, social media content, paid advertising, press outreach, live shows, collaborations, metadata optimization, DSP operations, pre-save campaigns, budget planning, distributor selection, email marketing, and editorial pitch preparation. Each is tailored to your specific gaps and goals.

Available on the Complete plan, the AI Release Assistant is a conversational assistant that answers questions about your release strategy. Ask about forecast insights, get clarification on recommendations, discuss marketing tactics, or brainstorm content ideas. It has full context of your project data and provides personalized, industry-informed advice.

Press the circle next to any recommendation to mark it done. This helps track your progress and can influence future forecast updates by showing completed actions. You can also dismiss recommendations that don't apply to your situation, helping us learn your preferences over time.

ArtistLink is your free link-in-bio page hosted on artistlink.xyz. It gives you a single, shareable URL (like artistlink.xyz/yourname) where fans can find all your music, socials, and content in one place. You can customize it with themes, colors, background images, and arrange your links however you like.

Go to your Dashboard and click on the ArtistLink section, or navigate to the Link Page editor. Choose a unique slug (your URL handle), add your display name and bio, pick a theme, and start adding links. When you're happy with it, hit Publish and your page will be live at artistlink.xyz/yourslug.

You can choose from preset themes (dark, light, neon, minimal, warm) or set your own custom colors for the background, text, accent, and cards. You can also upload a background image and a header/banner image, and choose between three header layouts: Classic (centered), Compact (side-by-side), and Hero (full banner with overlapping avatar).

You can add links to Spotify, Apple Music, SoundCloud, YouTube, Instagram, TikTok, Twitter/X, your website, or any custom URL. There are also special link types: a Spotify Embed that shows a playable Spotify artist player directly on your page, and an ArtistMail Email Signup embed that lets fans subscribe to your email list right from your link page.

Yes! The Analytics tab in your Link Page editor shows page views, link clicks, click-through rate, a views-over-time chart, your top-performing links, and where your traffic is coming from (top referrers). You can filter by time period (7, 30, or 90 days) to spot trends.

Yes. When you create your ArtistLink page, any platforms you've already connected (like Spotify, Instagram, TikTok, or YouTube) are automatically added as links. You can always edit, reorder, or remove them afterward.

ArtistMail lets you build an email list of your fans and send them broadcast messages directly from Release Assist. You get a hosted signup page and an embeddable form that you can add to your ArtistLink page or website. It's designed specifically for artists — a simple, no complicated email marketing tools to learn.

Go to your Dashboard and click on the ArtistMail section, then hit 'Activate ArtistMail'. You'll need to have completed onboarding first. Once activated, you can customize your signup form (heading, button text, theme, accent color, and consent text), and start sharing your signup link or embedding the form on your ArtistLink page.

Fans can subscribe through your hosted signup page (a unique URL you can share anywhere), or through an embedded form on your ArtistLink page. You can also import existing contacts by pasting up to 500 email addresses at a time. New subscribers receive a confirmation email and need to verify before they can receive broadcasts.

Click 'New Broadcast' from your ArtistMail dashboard. Write a subject and message body, and optionally add a link button or image. You can save it as a draft, send a test email to yourself first, and then send it to all your verified subscribers when you're ready. Sending broadcasts requires the Complete plan.

Yes — to protect deliverability, new accounts (first 14 days) can send 1 broadcast per week to up to 50 recipients. After that, you can send up to 2 broadcasts per week with no recipient cap whilst the feature is in beta - in the future, we will introduce tiers to accommodate larger audience sizes. There's also a minimum 24-hour gap between sends. All content is screened to prevent spam and platform misuse..

Yes! After sending a broadcast, you can see how many recipients received it, how many opened it, and how many clicked your link. You can refresh these stats anytime from your broadcast history. The ArtistMail dashboard also shows overall subscriber growth and engagement trends.

Absolutely. You can change the form heading, subtext, button text, choose a dark or light theme, set an accent color, and add your own consent text and privacy policy link. The form is designed to be GDPR-friendly with built-in consent handling.

Free: One forecast per project, basic recommendations. Complete (£15/mo or £135/yr): Daily forecast & to-do refreshes & access AI Release Assistant chat, All plans include unlimited projects and platform connections.

Yes, anytime through the Billing section in your account or via the Stripe customer portal. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period. If you cancel, you'll retain access until the period ends, then revert to the Free plan automatically.

Yes! Annual billing saves you over 20% compared to monthly. Complete is £135/year (vs £180 monthly). Annual subscriptions are billed once per year.

We accept all major credit cards (Visa, Mastercard, American Express) processed securely through Stripe. You can update your payment method anytime in the Billing section. We don't store your card details directly - all payment processing is handled by Stripe's secure infrastructure.

Check if you've hit your plan's refresh limit (shown in a banner on your project page). Free accounts get one forecast per project. If you see 'Forecast refresh limit exceeded', you'll need to upgrade or wait for your next refresh window. Also ensure you've filled in all required project details like release date and target outcome.

Release Assist uses passwordless sign-in: enter your email on the sign-in page and we'll send you a one-time sign-in link. Check your spam folder if it doesn't arrive, and make sure you're using the email address you signed up with. Links expire after 1 hour — you can request a new one anytime. If you're locked out or suspended, contact support.